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SHIPPING POLICY

Last updated June 15, 2026
 
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://getzoomys.com/terms-of-service/.
 
 
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 

WHAT ARE OUR SHIPPING AND DELIVERY OPTIONS?

In-Store Pickup

We partner with multiple retailers who offer their store as a pickup location. The stores' locations are shown at checkout. Zoomy's will contact you to let you know when your order is ready for pickup
 
 

Free Shipping

We offer free shipping on local deliveries within 40km of Ottawa and all along Southern Ontario on orders that use a promotional coupon or that are over the minimum shipping amount for their shipping area. 

Shipping Fees

We also offer shipping at the following rates:

Ottawa / Gatineau Toronto Montreal Zone Yellow Zone Red Zone
Under $100 15 15 25 25 25
Over $100 Free Free 25 25 25
Over $200 Free Free 25 Free 25
Over  $250 Free Free Free Free Free
Wholesale Accounts Please Contact Please Contact Please Contact Please Contact Please Contact
If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.
 
All times and dates given for delivery of the products are given in good faith but are estimates only.

Ottawa Gatineau Region & Montreal Area:

Orders within the Ottawa and Gatineau region are shipped using rush same-day shipping. We always call and arrange for it to be delivered on a day when someone is home. The delivery will be left at your door or placed into a cooler if one is left out.
 

Southern Ontario:

Southern Ontario deliveries outside of Ottawa are delivered by refrigerated trucks on set days displayed at checkout. The delivery will be left at your door or placed into a cooler if one is left out. Upon special request, all failed delivery requests can be brought back to our warehouse, and redelivered at a later date
 
 

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.
 
 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
  • Phone: (613) 299 - 0106
 

Have a question?

A good business is built on customer feedback! We would love to hear from you!
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Your pet is helping make the world a better place

We talk a lot about how proud we are of being Canadian, but talk is cheap. We made the decision to give back to our communities with every sale. This comes at no cost to you; we take it directly from our bottom line.

Here are the charitable organizations we currently donate to:

Just select a charity at checkout and we'll do the rest.

Free Samples

We make the best pet food from Ottawa to Toronto!

Need proof? You can judge for yourself. The first time you add any 1lb or ½lb package of Zoomy's Pet Food to your cart, it will be become FREE at checkout. We will even cover up to $15 of the shipping!

Pets who try Zoomy's love Zoomy's! So go check out our shop

Reorder from our retail partners

You can reorder your Zoomy's Special Diet from any one of our retailers, Best of all, it's simple!

Any Zoomy's: Special Diet that has the  "Enable "Order From Retailers'" option for the recipe. Here is how you do it:

  1. Log into your Zoomy's account, then click My Account >> Special Diets,
  2. Click 'Enable "Order From Retailers"'. This will allow our retail partners to search for your recipe. 

 

Once your Zoomy's: Special Diet is marked

  1. Go to or call the retailer that you would like to reorder your Zoomy's Special diet from.